So sorry about your misfortune that has happened. No one in the office will explain to me why I have $8, 000 in late fees The interest rate is way ridiculous they really don't explain much to you when you just in a rush to buy a vehicle and that is my fault I'm just trying to find out if I was part of this lawsuit. There is no excuse for this. As a single mother who has one income, My monthly payment is $524 a month At 23% interest. I paid what i could for several months then moved to hot springs for better pay . This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. You are charged more interest and nothing goes towards the principle unless you make a payment Every Day. Santander Consumer USA terrible customer service. Recent recommendations regarding this business are as follows: "Don’t get a loan for a car from them", "If a company tries to recommend this company to you run ! How can a company charge the interest on every payment whereas there’s a payment date. I have paid 635 a month for 7 years and my payoff is still 16k Santander may have violated the Fair Debt Collection Practices Act Hi I am from Sokolove Law. If you wish that your prior post be removed, submit a notarized letter, Have poor and beligerant customer service, Buy your car loan from dealerships and charge you more, Santander consumer usa does not help with situations, Only care about money and not the consumer. I reached out to santander and was told of I just paid the interest I would be fine. page 12 A supervisor named Maria (Employee ID: 011547) even began to yell at me when I asked her if she knew what it was like to be hospitalized for an extended period of time. What in the world does your veteran status have to do with your inability to pay your car note on time? Business Profile. when i get this loan paid i will never do business with these people a gain and from now on i am sending in money order they will not access my account again. What is your customer experience with Santander Consumer Usa? Please use chat in Online Banking to explain what's gone wrong. This happened four or five times. Customer service contacts and company information. Complaint / review text: Santander Consumer USA Inc., PO Box 562088, Suite 900-N Dallas, TX 75247, phone #888-222-4227 has now acquired Triad Financial as of 11/09/09. I also put a down payment down for my new vehicle. User's recommendation: Use TD North or Citibank. Santander is a rip off and justice will be served. User's recommendation: NEVER FINANCE A CAR. This is the worse experience from any lander. I assumed the same user name + password that I used to get onto the website from my computer would work, but apparently they're different? User's recommendation: Would never ever finance with this bank! I want them to lower the interest and refinance the loan. Those qualities instilled into a military man. §§ 501-597b, against Santander Consumer USA, Inc. (hereinafter referred to as “Defendant”) for its involvement in illegally repossessing more than 1,100 I was hospitalized for 2 mo. Initial Santander Consumer USA complaints should be directed to their team directly. Dallas, TX 75201-4701. http://www.santanderconsumerusa.com. The car loan was bought out by Santander Consumer USA I think in January of 2011. Confusing about my 2013 Dodge ram truck purchase and 2013. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I was told to call back and ask for a manager. Reviewers write the most about Santander Consumer Usa Loan and give it 1.3 stars out of 5. But then I was told they didn't have a cell number for me and asked me to call customer service. My loan fell in the terms that have qualified me for the waiver. My interest rate is 22.18%. I would never ever buy another vehicle through Chrysler and have Santana as my loan. These people took my car loan Santander Consumer USA has resolved 211 complaints. With interest I was charged daily I have paid almost 56000 for a 27000 vehicle I would like my title asap I offered to give the vehicle back after suffering a massive stroke I was told someone from crisis management would call me back and was never called I just don't know how you can pay more in interest than the value of the original loan? Their system has broken and no one is available to fix it. Review #1711913 is a subjective opinion of poster. You agreed that when you went into default that you would have no issue with them taking it. It is an unusual practice for such International Bank to request its customer to keep paying fees and can't get access to any of their bank services. As much as is possible, keep your contact with customer service in writing. Here’s how to contact Santander Bank with questions about your account. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They got one coming from this guy. Santander just lost a 550 million dollar lawsuit for predatory lending. They are now asking for the full amount due. Review #1690089 is a subjective opinion of poster. The interest rate is too high for someone on a fixed income and they pay the interest on the loan first before the principal. You have literally no one else to be mad at but yourself because they are only following the terms of the contract YOU willingly agreed to. 3 users have flagged Santander USA as a potential scam with an aggregate rating of 1. And they are gouging the American consumer. I was devistated . santander consumer usa complaints : Related News Mar. Took My Vehicle and still kept taking money, My auto subprime loan, risc, harassment and violation of rights, James kevin — Bossier City, Louisiana, USA, illegal practices and consumer harrassment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I authorized a payment to come u of my bank account for $2, 000. When I make a payment, it all goes towards interest, not the principal. Her words were “This isn’t about me sir” I just wanted her to put herself in my shoes. Scambook's investigation team reached out to this company a total of 18 times, Scambook Investigators last contacted them on Apr 22, 2013. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Main Address Santander Consumer USA Inc. P.O. I sent emails through ([protected]@santdronline.com) on 26 January and 13 April 2021 respectively but no feedback at all. I had just spent over 2 months in the hospital and just wanted a good nights sleep in my own bed. My set payment is $385.00 and every month they want me to pay different amount. Need help? The account was paid in full since 2016. Use this comments board to leave complaints and reviews about Santander Consumer USA. Where everyone has some hard luck story that should completely exempt them from the contract that they signed. See who Santander Consumer USA has … This was in 2015. This organization is not BBB accredited. This company is ripping people off and can't ever explain why the principal balance does not decrease. The latest review My auto subprime loan, risc, harassment and violation of rights was posted on May 12, 2021. Complaint #3. Listen you can sit there and whine like a civvy or man up and admit your fault and move on. I purchased a 2014 Nissan Pathfinder from Stevenson Hendrix in July 2019 and the loan was through Santander. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Company will not let me retrieve vehicle, If they won't give me the vehicle back, give me back the $2,000 I put down on the vehicle, i pay my payment each month i always check to make sure it goes through their website said that they could not process payment please try another route so i redid it this happened twice. They was one time in particular I can remember them going into my account unauthorized trying to get money that I did not approve for them to take. So after all this time I still can't get my mobile app to work. On March 27th, 2015 I started my car loan with Santander, Each 27th of a month I was charged 287.93$ for my... Due to the bank requirement for setting up an online account for funds transfers overseas in December 2019, I was instructed by the bank to pay the Initial Processing Fee worth of USD5, 250, then Activation Fee worth of USD 3,970, my account is been inactive until now. Please try and remember that you are a adult and you are accountable for the mistakes you make. I am still paying the bill ten months later at the same rate with interest. Santander Consumer USA review and analysis of over 1653 consumer complaints and reviews. Ripoff company Paying $40,000 for a $20,000 car. So after a lot of difficulties navigating the system I changed my password but I was told I needed to receive a 1-time passcode to complete the procedure. Most commonly, consumers tend to contact Santander Consumer Usa to ask questions about: Payments and Charges, Account, Product/ Service. This company is scandalous and is not helping all of the consumers who they took advantage of. Glad i dont have to put up with the sob anymore. Members of the media are invited to contact Santander’s Media Relations team for information, comments, or to arrange an interview. I am soooo upset at this company i have paid my car off but acording to the high interest rates i still owe them, its a shame that they let these companies take advantage of people.I am also filing a complaint with the BBB! Hope he lives in one of the 34 states involved. I asked a representative from Santander if I could pay in full after about 3 months after the purchase. Check the complaint history, rating … Our Mortgage and Business Banking complaints teams are available Monday to Friday 8am–6pm, and Saturday 9am–2pm. Now I no longer have a vehicle, I will more than likely be stuck with a hefty bill, and my credit is shot now that it shows up as repossessed. ATM machines take so long, it's quicker to wait in line to make a deposit. Review #1831823 is a subjective opinion of poster. View full Santander Consumer Usa overview, Contact Santander Consumer Usa Customer Service. Automatic payments continued without any issues. Review #1711906 is a subjective opinion of poster. I need my car back!!! https://santander-consumer-usa.pissedconsumer.com/complaints/RT-P.html There is not enough information available to create the chart. Share your experience with Santander USA to help others make better choices Santander USA - 3 Reviews, Complaints & Ripoffs at Defaulters.com Please go get a life! I purchased a vehicle in 2006 and paid it off. Complaint #1: Arcane software systems that are not user-friendly. Thank You for Your Reply! Santander still says I owe them 8899, and I tried making a payment online and was unable to, so I call Santander to make a payment over the phone and was unable to. The United States brings this action under the Servicemembers Civil Relief Act (SCRA), 50 U.S.C. I have racked up close to $20,000 worth of payments that went to interest. No one is blaming their issues on others. I have had to put well over $5, 000.00 into this car since santander financed me. The dealer admitted it was the original miles on the engine. I purchased a 2015 dodge back in 2019 in which was financed through santander consumer usa which started having a variety problems right away. I have lost everything from having this car payment forced upon me with this situation. Depending on the state that you live in, you should not have much of a problem with suing them. My complaint is no different either. © 2004-2021 ComplaintsBoard.com. Why? I thought I could afford this car, bills and kids. 31, 2021 - Weekly Wrap: Pass-through agreements and the upside of chip shortages Auto Finance News - www.autofinancenews.net Weekly Wrap: Pass-through agreements and the upside of chip shortages - Auto Finance News Santander approved me for an auto loan when no one else would because my credit was too bad. It's sad, but, this situation leaves a lot of people drowning. They can put money on that one! Santander Consumer Usa ranks 376 of 2253 in Financial Services category. When I received the amount from the automated system, I was surprised that the amount was higher than expected. Recently checked my credit report and it said it was paid off. I needed help. I was at chelsea ma branch yesterday for business deposit there was one customer inside the bank when i try to go in the lady at door told me to stay out side till the other customer done ,but there was heavy rain storm i ask her if i can stay under the shade so suddenly manager came out and told me if you can not stay in the rain why you leave the home , i think its too rude because of us he work there if bank dont get business he wouldnt be working there ,he could say nicely he is rude and ignorant I hope management take action. This vet may get compensation in the form of debt forgiveness and adjustments to credit report. Santander Consumer USA consumer reviews, complaints, customer service. They offered help but also increased my interest rate. You can find contact details for Santander Consumer USA above. What are you expecting them to do? Santander Consumer USA reviews first appeared on Complaints Board on May 9, 2008. Since June, the Consumer Financial Protection Bureau (CFPB) has logged over 1,161 complaints against Santander Bank, and over 3,158 complaints against Santander Consumer USA, the company’s alias. Send your complaint to a salesperson or customer service representative. See BBB rating, reviews, complaints, & more. They had to have been looking for the vehicle for sometime, because oddly enough, I come out of my home on the morning of 9/27 to see the vehicle is gone. Review #1665047 is a subjective opinion of poster. Or a college student. i had lost evrything in less than a month. They would all respond with “Its not personal sir, it’s just business” Not one person I spoke with showed any empathy in regards to my situation. You can find a company’s customer service contact information on their website. Share your experience with Santander Consumer USA to help others make better choices Santander Consumer USA - 52 Reviews, Complaints & Ripoffs at Defaulters.com I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6.00 per day until I am able to make a $2000 payment or $445.00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN, This is the sorriest loan company i know of.they kept saying i was behind on payments when i knew i wasnt.even put it on my credit.droppong my score by 179 points.ive called over 25 times and agent tells me my account was ok and up to date.i have paid on car for 5 yrs and now they want to do this.stay away from this company and even put fake missed payments on co signers credit..the only reason i had co signer is because i had no revolving credit...ive always paid cash.

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