You'll still get through to a real person, 24 hours a day, every day. This is Money has frequently listed First Direct's account for its combination of account perks and award-winning customer service. JavaScript is currently disabled on this computer/device. In order to have access to all the features of our fully-optimised website, please enable your JavaScript settings We’re delighted that you chose first direct for your mortgage but we know life doesn’t stand still for long so if you’re thinking about a change, we’ve got some friendly mortgage experts who will be happy to talk you through your options.. © HSBC Group 2021. Lines are open Mon to Fri 8am to 6pm and Sat 8am to 4pm. On that first call, everything will be just the same. And, during the conversation our clever systems will analyse your voice. To discuss your personal information with us safely, send us a message via one of our secure message centres (the RBC Direct Investing secure message centre, for example), or contact us by phone. first direct is a separate division to HSBC but the two do offer similar savings account rates and deals. RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. Because we want to make sure we're doing a good job, we may monitor or record our calls. First … First Direct says: “We set ourselves high standards for customer service, and we’d like to offer our sincere apologies to KMcM for his experience. The service is compatible with PC, Mac and many smart devices. The minimum broadband upload / download speed required is 256 kbps. The switching bonus was dropped last year when First Direct closed its doors to all new customers, but has been relaunched to welcome new account holders using the Current Account Switch Service to carry out the move.You will also need to pay at least £1,000 into the account within the first three months. We hope you don't mind. How to check your balance and transaction history. Just last year, it was awarded the number one position in KPMG Nunwood’s Customer Experience Excellence ranking, reclaiming a title it lost to Lush in 2015.. It will recognise and remember your voice when you call us, making banking with us even easier. On public holidays opening hours may vary. Voice ID makes banking with us easier. In order to use SignVideo with Windows 10, please switch to Firefox or Internet Explorer 11 instead. 24-hour lines are open 7 days a week. Your one stop sport shop for the biggest brands - browse trainers for Men, Women & Kids. With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. Our award-winning Phone Banking is one of the things our customers love most about us. Manage your account. Fact checked. As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. Then, the next time you call, it will double check everything. If you're a first direct customer already, we'll verify you using Voice ID which will give you access to your accounts and any others you're authorised to manage. Lines are open 24/7 for existing customers. Same as it will ever be. Cookie Policy. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. However my review is about the totally hopeless online banking with such complicated login systems that create constant lock outs that require long winded resets on the telephone. Browse more than 20,000 cruises and travel to the world's most beautiful destinations aboard stunning liners. Sales: Monday – Friday: 09:00 – 19:30 Saturday: 09:00 – 16:00 Sunday: Closed Bank Holiday: 10:00 – 16:00. The results represent the view of customers who took part in the survey. You can carry on banking in the same way that you would do normally, if you need to call us for anything, Voice ID will work away in the background. Here's how it works, when you call us, we'll ask if it's ok to record your voice. Before you can use our Video relay service, you'll need to download the software to make sure your calls are secure and the video quality is good - start using SignVideo here. No. When a customer says something good about your brand, it makes sense to publicise this. See the world from your customer… For a list of all the cookies we use and what they do, please read our first direct is a division of HSBC UK Bank plc. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. As such, cookies for this site are currently disabled. Internet Explorer 9 or above or the latest versions of Firefox (Windows) or Safari (Mac). All our cruises ABTA & ATOL protected. Please note our Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays. Plus sports fashion, clothing & accessories. If you're abroad you can call +44 113 234 5678 or use Text Relay by calling +44 151 494 1260. Pay a bill. Online and telephone banking service First Direct has developed a real-time feedback site called Live, for customers to relate the good, the bad, and even the very ugly. The First Direct 1st Account offers a £250 interest-free overdraft buffer – subject to status (39.9% EAR variable above £250) as well as access to its regular saver offering 2.75% AER when you put away between £25 and £300 a month for a fixed 12 month term. Book with confidence. 1. This clever new telephone banking feature makes managing your money even easier. All Rights Reserved. If you have a disability that affects your voice, you can opt out of Voice ID and we can still continue to verify you on the phone in our usual way. All you need is a webcam and broadband internet connection on your computer, or an Android or iOS mobile device. We make sure that when you do talk to us we update your unique characteristics as they develop. All Rights Reserved. It’s fair to say First Direct has no issues when it comes to positive perceptions around its customer service. Our Phone Banking service is already very secure, and has been ever since we launched in 1989, but when new technology emerges that will make things even more secure, and better for customers, we'll adopt it. It does all this in around two seconds, and lets us know that it's definitely you. Turn off gambling transactions on your debit card >, Report your card as lost, stolen or damaged in the App >. Simple as that. We do not open Sundays or Bank Holidays. If you're not a first direct customer but would like to access accounts you hold Power of Attorney on via our phone banking, please give us a call on 03 456 100 100 and we'll be happy to help. The process for carers and people who hold Power of Attorney will stay the same as it is now. How to pay a bill online. Email: 24hours@firstdirect.com. If you have any questions about using this service to access your account, please give us a call anytime on our standard number 03 456 100 100 or via Text-phone 03 456 100 147 and we'll be happy to help. How to report a lost or stolen credit card Opens a new window. Even if you have a cold or a sore throat, the way that you generate speech is still the same, so we'll still be able to verify you using Voice ID. It might be tricky if your voice is severely changed for medical reasons, but we'll still be able to verify you another way. It was also voted the second most straightforward bank. If in the unlikely event that we can't verify you using Voice ID, don't worry we'll be able to verify you using a different method. Competition to attract current account customers is being ramped up as First Direct has reintroduced its £100 switching offer.. Here's the good bit - you don't have to do anything. Current Page. This software ensures a high-quality picture. Related articles Mortgage and me: … To install the 'Live Plug-in', simply download when requested and follow the instructions on screen. Another first from first direct. To use the service, simply select the SignVideo Live icon on this page or on your mobile. We'll connect you to a qualified interpreter, via your computer or mobile, who'll translate the conversation to us. Great customer service and digital experience. You voted First Direct the best bank for putting customers first and going the extra mile. Because we want to make sure we're doing a good job, we may monitor or record our calls. Bank Accounts SignVideo Live enables you to connect to a video interpreter and make calls online. As such, cookies for this site are currently disabled. Find out how to do more of your banking online. Use SignVideo Opens an overlay [Will show a security message first]. © HSBC Group 2021. Customer Services: 0345 300 6031* Available Mon-Fri, 8am-8pm and Sat-Sun, 9am-5pm. Voice ID is a voice verification tool. You'll need to have your account and security details to hand. A place full of helpful articles and info to see you through the trials and tribulations of financial life and just life, in lockdown and well beyond. Contact Flux Direct for car insurance, home insurance and van insurance quotes online or by telephone, also for existing customer queries and document downloads. You are in section Furthermore, they must have not opened a first direct or M&S Bank current account on or after January 1, 2018. It measures about 140 different things that, all together, are totally unique to you. We asked customers how likely they would be to recommend their personal current account provider to friends and family. So First Direct breaks that paradigm by pretty much opening service lenders to a 24/7/365 proposition. For a list of all the cookies we use and what they do, please read our And if you're happy and we're happy, it's good to go. If you're a first direct customer already, we'll verify you using Voice ID which will give you access to your accounts and any others you're authorised to manage. We’re here for you if you’re worried about how coronavirus is affecting your finances. (If you don't, no problem, we won't apply it to your account). Member HSBC Group. Customer Service: Monday – Friday: 09:00 – 17:30 First time PC or Mac users will need to select the SignVideo Live icon on this page and download the 'Live Plug-in' software when prompted. first direct is a division of HSBC UK Bank plc. first direct often tops polls for the quality of its customer service. If you’re wanting to move house or remortgage, discuss our rates or borrow more : 03 456 100 103 †. Reset your password Opens a new window. If you don't know what speed your internet is, please contact your supplier. Please see below the opening and closing times for our customer phone lines: Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and Sun 9am - 2pm. www1.firstdirect.com. Published February 2021. However, the two differ in other aspects. First Direct current account features. In that time I have had joint current accounts with t’missus for the household stuff and mortgage with HSBC, Barclays/Woolwich, and Halifax. Our video relay service, provided by SignVideo, means you can now do your banking using British Sign Language (BSL). Please note that the Edge browser supplied with Windows 10 does not currently support all plug-ins and therefore is unsuitable. If you want to talk to us you'll always be able to speak with a fellow human here in the UK, 24 hours a day, 7 days a week. You will then be connected to a SignVideo interpreter. Ditch the wait times. Opens an overlay [Will show a security message first], Visit our facebook page, opens an overlay, Pay in a cheque, pay in and withdraw cash, How to claim a debit or credit card refund. You can call us any time of day or night, seven days a week, 365 days a year - for anything from checking balances and moving money around to applying for a loan and paying a bill. What is it doing right? Yes, all of our teams will be able to verify you using Voice ID. First Direct Customer Service Contacts +44 34 5600 2424 (New to First Direct) +44 34 5610 0100 (Credit Cards) +44 34 5610 0236 (Existing Mortgages) +44 34 5610 0103 (New Mortgages) +44 34 5610 0147 (Minicom) +44 11 3234 5678 (Calling from abroad) +44 80 0085 2404 (Lost and Stolen Cards Only) 40 Wakefield Road Leeds, England, West Yorkshire United Kingdom - LS981FD. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. From then on, whenever you call... our systems will be working in the background to confirm it's actually you. You'll go through the same security questions that you're used to. Call First Direct telephone banking on 0843 770 5031 or 0345 6100 100. You can then launch the SignVideo Live service directly through the SignVideo Live icon on your device. But if you really, really don't want Voice ID applied to your account, we'll be happy to discuss all the options with you - just give us a call. Opening hours: Mon - Fri 8am - 9pm; Sat 9am - 5pm; Sun 10am - 5pm; Existing claims Call us on 0345 600 2136. Opening hours: Mon - Fri 8am - 6pm; Sat 9am - 5pm; Sun Closed; Bank Holidays 9am – 5pm; Accident recovery Call us on 0800 269 015. If you currently rely on text-phone, the way you operate your account will remain the same. To use this service you'll need a device with a webcam and one of the following: You'll also need at least a 0.3MB internet connection but we recommend 0.5MB or more.